Refund policy

Digital product refunds

ROBERT WONDER LAB is operated by ULTRAMANTIC PRODUCTIONS LIMITED, Unit 1709, 17/F, China United Plaza, 1008 Tai Nan West Street, Lai Chi Kok, Kowloon, Hong Kong SAR. This policy applies to digital product purchases on robertwonderlab.com.

Before delivery

You may cancel for a full refund before we deliver your performance instructions or access link.

Missing, inaccessible or incorrect delivery

If we do not deliver within three calendar days of confirmed payment, the supplied files cannot be accessed, or the product materially differs from its description, contact us. We will investigate and offer assistance, replacement delivery or a refund as appropriate. Other refund requests, including dissatisfaction with the product, are reviewed individually. There is no physical return shipment.

How to request a refund

Email support@robertwonderlab.com with your order number, checkout email and the reason for your request. We will confirm the outcome by email. Approved refunds are issued to the original payment method; the bank or payment provider determines when the credit appears.

Separate app transactions

The product does not include the app. Refund requests for an app obtained separately must be directed to the seller of that app under the terms of that separate transaction. Our product refunds are handled by ROBERT WONDER LAB, not Apple.

Consumer rights

This policy does not exclude or restrict mandatory consumer rights or remedies available under applicable law.

For help, email support@robertwonderlab.com, call +86 166 0616 5887, or use our contact form.

Last updated: 28 October 2026